Flawed "ITIL aligned"​ Incident Management


Many "ITIL aligned" service desk tools have flawed incident management. The reason is that incidents are logged with a time association and some related fields to type in some gobbledygook. The expanded incident life cycle is not enforced and as a result trending and problem management is not possible.

Read the article over at LinkedIn: Flawed "ITIL aligned"​ Incident Management

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