This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
ITSM BASICS: 5 TIPS FOR BETTER SLAs
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Read these 5 tips for better SLAs over at Joe the IT Guy: ITSM BASICS: 5 TIPS FOR BETTER SLAs
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