I suppose we’re reluctant to share details with each other because of fear that the information could be used against us in future sales opportunities, but I’ve learned that customers and prospects alike expect data center incidents. Clients are far less concerned about the fact that we will have incidents than about how we actually manage them. So let’s raise the bar as operators. Let’s acknowledge the fact that we need to be better as an industry. We are an insurance policy for every type of critical IT business. None of us can afford to take our customers off-line… period. And when someone does, it hurts our entire industry.
Read the article over at the Uptime Institute here.