This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Data Center Outages, Incidents, and Industry Transparency
I suppose we’re reluctant to share details with each other because of
fear that the information could be used against us in future sales
opportunities, but I’ve learned that customers and prospects alike
expect data center incidents. Clients are far less concerned about the
fact that we will have incidents than about how we actually manage them.
So let’s raise the bar as operators. Let’s acknowledge the fact that we
need to be better as an industry. We are an insurance policy for every
type of critical IT business. None of us can afford to take our
customers off-line… period. And when someone does, it hurts our entire
Read the article over at the Uptime Institute here.