This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Services trends 2019
Enterprise clients increasingly want service providers to deliver
defined business outcomes. They are no longer satisfied with not being
able to reconcile traditional service level performance metrics against
the outcomes they wanted from the service. This is forcing providers to re-think the way they take managed
services to market. Being held accountable for a business outcome
requires a fundamental shift of risk for the provider and an evolution
of their capabilities.