This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
I love reading postmortems. They're educational, but unlike most
educational docs, they tell an entertaining story. I've spent a decent
chunk of time reading postmortems at both Google and Microsoft. I
haven't done any kind of formal analysis on the most common causes of
bad failures (yet), but there are a handful of postmortem patterns that I
keep seeing over and over again.