This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Best Practices for Service Delivery: Interview with a Service Delivery Expert
What are the building blocks of truly exceptional service delivery? Sit
down with Kevin Gray, VP of Service Delivery at Extreme to learn the ins
and outs of our service delivery organization, how we keep customers at
the forefront, and why teamwork is such an important guiding principle.