This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Lessons From This Year's Data Center Outages: Focus On the Fundamentals
Most downtime incidents in the past year resulted from known causes and were preventable via robust design and processes.
Read the article over at Data Centre Knowledge here.