Why Process Fail IT During a Crisis

Technology is a critical component in any business. During any crisis, if the IT organization is unable to respond, it will put the entire enterprise at risk. Yet, during a crisis, the thing that  often  inhibits  an  IT  organization  from  responding  effectively  is  the  very  thing  that  is supposed to save it - a reliance on disciplined processes. The  fundamental  problem  is  that  the  introduction  of process  disciplines  into  IT  operational management over the last decade has created an atmosphere in which middle IT management is often  afraid  to  make  decisions  and  lacks  both  creativity  and  leadership  skills.  However,  during  a crisis, what is required more than anything else are these two skills.

Read the article over at ITSM Solutions here.