This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Why Process Fail IT During a Crisis
Technology is a critical component in any business. During any crisis, if the IT organization is unable to respond, it will put the entire enterprise at risk. Yet, during a crisis, the thing that often inhibits an IT organization from responding effectively is the very thing that is supposed to save it - a reliance on disciplined processes. The fundamental problem is that the introduction of process disciplines into IT operational management over the last decade has created an atmosphere in which middle IT management is often afraid to make decisions and lacks both creativity and leadership skills. However, during a crisis, what is required more than anything else are these two skills.