This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The Importance of Knowing What is Right
Today’s IT shops constantly have to deal with changing business
priorities and technological change. Scarce resources are stretched
thin, or worse yet; to the breaking point. You know you are doing things
right, but are you doing the right things?