This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The curse of climate change in Information Technology - the flooding of the Service Desk
Our physical world has felt the change of climate conditions as humans
have influenced the environment. The aggressive nature of the weather
has generically become known as climate change. In a similar fashion,
Information Technology (IT) has itself experienced a change in climate
with environments that have been called cloud, fog and mist. Just as we
need different strategies in the physical world there is a requirement
to modify our virtual world of IT.