The curse of climate change in Information Technology - the flooding of the Service Desk

Our physical world has felt the change of climate conditions as humans have influenced the environment. The aggressive nature of the weather has generically become known as climate change. In a similar fashion, Information Technology (IT) has itself experienced a change in climate with environments that have been called cloud, fog and mist. Just as we need different strategies in the physical world there is a requirement to modify our virtual world of IT.

Read the article over at LinkedIn here.