This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Say Goodbye to Post Mortems, Say Hello to Effective Problem Management
This paper describes the problem management process my
company uses to investigate, classify, communicate and remediate
the causes of service outages. Most outages have multiple
addressable root causes; our process links these to the outage for
analysis and assignment of multi
le remediation actions. Root
causes can also be analyzed in
dependently, providing powerful
trending metrics. The evolution of our problem
system is discussed, along with classification methods and items
tracked. This process has proven to be very effective in
eliminating repeat outages.