This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Problem Management Process Guide
This document sets out the overall Problem Management Process for the IT
infrastructure and environment. This procedure
took existing Problem
management practices, the Process Model and ITIL best practices as input.