This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Problem Management Best Practices
Problem Management (PM) is one of the components in the ITIL Service Support area. The primary focus of PM is to identify
causes of service issues and commission corrective work to prevent recurrences. PM processes are both reactive and
proactive - reactive in solving problems in response to incidents, and proactive in identifying and solving potential incidents
before they occur.