Today’s multi-faceted business world demands that Information Technology
provide its services in the context of a fully integrated corporate
strategic model. By coupling the tenets of the burgeoning Managed
Services Provider business model with the five domains of ITIL Version
3, IT can find tested guidance to what it takes to transform from its
technological heritage into a place in the enterprise business
leadership circle.
This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Mostly now the topics are about IoT and SD-WAN.
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