Integrating Continual Service Improvement into the Service Lifecycle

Something seems to be missing from the Continual Service Improvement (CSI) volume of ITIL v3; ITIL guidance.Service Strategy, Service Design, Service Transition and Service Operation each lay out guidance on specific processes, functions and roles that take place within that Lifecycle domain. However, a review of CSI’s Table of Contents reveals little in the way of specific IT guidance. Maybe the authors of ITIL v3 should have integrated the concepts of Continual Service Improvement into the processes of the other IT Service Lifecycle domains.

Read the article over at ITSM Solutions here.