Skip to main content

Integrating Continual Service Improvement into the Service Lifecycle

Something seems to be missing from the Continual Service Improvement (CSI) volume of ITIL v3; ITIL guidance.Service Strategy, Service Design, Service Transition and Service Operation each lay out guidance on specific processes, functions and roles that take place within that Lifecycle domain. However, a review of CSI’s Table of Contents reveals little in the way of specific IT guidance. Maybe the authors of ITIL v3 should have integrated the concepts of Continual Service Improvement into the processes of the other IT Service Lifecycle domains.

Read the article over at ITSM Solutions here.

https://www.linkedin.com/pulse/my-top-10-posts-pulse-ronald-bartels/

Comments

Popular posts from this blog

LDWin: Link Discovery for Windows

LDWin supports the following methods of link discovery: CDP - Cisco Discovery Protocol LLDP - Link Layer Discovery Protocol Download LDWin from here.

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

Latest: updatethreatblock.sh

#!/bin/bash # # usage updatethreatblock.sh <configuration file> # eg: updatethreatblock.sh /etc/ipset-threatblock/ipset-threatblock.conf # function exists() { command -v "$1" >/dev/null 2>&1 ; } if [[ -z "$1" ]]; then   echo "Error: please specify a configuration file, e.g. $0 /etc/ipset-threatblock/ipset-threatblock.conf"   exit 1 fi # shellcheck source=ipset-threatblock.conf if ! source "$1"; then   echo "Error: can't load configuration file $1"   exit 1 fi if ! exists curl && exists egrep && exists grep && exists ipset && exists iptables && exists sed && exists sort && exists wc ; then   echo >&2 "Error: searching PATH fails to find executables among: curl egrep grep ipset iptables sed sort wc"   exit 1 fi DO_OPTIMIZE_CIDR=no if exists iprange && [[ ${OPTIMIZE_CIDR:-yes} != no ]]; then   DO_OPTIMIZE_CIDR=yes fi if [[ ! -d $(dirname &q