Something seems to be missing from the Continual Service Improvement
(CSI) volume of ITIL v3; ITIL guidance.Service Strategy, Service Design,
Service Transition and Service Operation each lay out guidance on
specific processes, functions and roles that take place within that
Lifecycle domain. However, a review of CSI’s Table of Contents reveals
little in the way of specific IT guidance. Maybe the authors of ITIL v3
should have integrated the concepts of Continual Service Improvement
into the processes of the other IT Service Lifecycle domains.
This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Mostly now the topics are about IoT and SD-WAN.
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