ITIL is clear that it does not stand alone, and in fact, you cannot “do
ITIL” without some form of governance. But what does “governance” mean?
ITIL requires a framework of policy, process, procedures and metrics
that can give direction to IT operations (and ITIL activities.) Control
Objectives for IT (CobiT) does just this.
Read the article over at ITSM Solutions here.
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