This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Governing ITIL with CobiT
ITIL is clear that it does not stand alone, and in fact, you cannot “do
ITIL” without some form of governance. But what does “governance” mean?
ITIL requires a framework of policy, process, procedures and metrics
that can give direction to IT operations (and ITIL activities.) Control
Objectives for IT (CobiT) does just this.