The phrase “What we’ve got here is (a) failure to communicate” is a
famous line we’ve all quoted at one time or another from the 1967 film
Cool Hand Luke. Similar to the film, it’s not that communications are
not taking place between IT and the business; it’s just that they’re
ineffective or unproductive. Let’s face it, sometimes we’re literally
thrown into an IT/business relationship with no history, faced to come
up with a quick solution and expected to deliver results that show value
to our customers.
Read the article over at ITSM Solution here.
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