This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Building and Maintaining Effective Business Relationships
The phrase “What we’ve got here is (a) failure to communicate” is a
famous line we’ve all quoted at one time or another from the 1967 film
Cool Hand Luke. Similar to the film, it’s not that communications are
not taking place between IT and the business; it’s just that they’re
ineffective or unproductive. Let’s face it, sometimes we’re literally
thrown into an IT/business relationship with no history, faced to come
up with a quick solution and expected to deliver results that show value
to our customers.