Automation is a hot topic, but its dirty little secret is that you cannot automate something if you don’t understand how it works… making ITIL process definition a cornerstone to automation success.
Read the article over at ITSM Solutions here.
This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Mostly now the topics are about IoT and SD-WAN.
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