This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Automation for the Rest of Us
Automation is a hot topic, but its dirty little secret is that you
cannot automate something if you don’t understand how it works… making
ITIL process definition a cornerstone to automation success.