A Framework for Incident and Problem Management

Many organizations have developed multi-tiered, information technology (IT) support services delivered by help desks , network operations centers (NOCs) and engineering organizations. A common mistake made when developing these services is to focus on responding to incidents instead of on preventing problems from occurring in the first place. The relationship among these service activities is not well understood, thus many organizations fail to successfully execute proactive problem prevention.

This whitepaper available here defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS’s experience in the industry. It further explains the differences between incident management and problem management and offers a framework for addressing both activities.

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easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

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Thinking problem management!

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