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4 Steps to Better Process Design

You simply can’t practice ITIL from behind a desk. Before you can improve a process, you have to understand the current process. You have to get out from behind the desk and walk the process, which sounds simple, but as in many things, the doing is not so straightforward…

Read the article over at ITSM Solutions here.

https://www.linkedin.com/pulse/my-top-10-posts-pulse-ronald-bartels/

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