This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
4 Steps to Better Process Design
You simply can’t practice ITIL from behind a desk. Before you can
improve a process, you have to understand the current process. You have
to get out from behind the desk and walk the process, which sounds
simple, but as in many things, the doing is not so straightforward…