6 Things I Wish I’d Known When I Started in IT Service Management

I’ve been working in IT service management (ITSM) for many years now, and I’ve made my share of mistakes along the way. So I thought it’d be nice to share some of the things that I’ve learned from my mistakes in the hope that they’ll help others avoid them.

Here are the top 6 things that Stuart Rance wish he’d known when he started in ITSM:

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LDWin: Link Discovery for Windows

LDWin supports the following methods of link discovery: CDP - Cisco Discovery Protocol LLDP - Link Layer Discovery Protocol Download LDWin from here.

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

STG (SNMP Traffic Grapher)

This freeware utility allows monitoring of supporting SNMPv1 and SNMPv2c devices including Cisco. Intended as fast aid for network administrators who need prompt access to current information about state of network equipment. Access STG here (original site) or alternatively here .

Thinking problem management!

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