This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
6 Things I Wish I’d Known When I Started in IT Service Management
I’ve been working in IT service management (ITSM) for many years now,
and I’ve made my share of mistakes along the way. So I thought it’d be
nice to share some of the things that I’ve learned from my mistakes in
the hope that they’ll help others avoid them.
Here are the top 6 things that Stuart Rance wish he’d known when he started in ITSM: