- Deployment Frequency
- Incident Frequency
- Customer Ticket Volume
And when a failure does occur, common KPIs include:
- Mean-Time-To-Detect (MTTD) or Mean-Time-To-Identify (MTTI)
- Mean-Time-To-Bridge (MTTB)
- Mean-Time-To-Resolve or Restore (MTTR)
In my interactions with IT Ops and DevOps teams at large enterprises over the last several months, I’ve noticed the adoption of a new KPI that sits between MTTD and MTTR, and typically overlaps with MTTB. It’s called MTTC.
Read the blog post over at Moogsoft here.