This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Making network-services deals: Sourcing and service-delivery strategies that work
The days of the blockbuster deal to outsource the IT department and the company’s infrastructure assets are long gone. IT
outsourcing deals are now much more targeted. Most enterprises prefer
transactions that cover discrete service towers and functions on an
increasingly granular basis. This is particularly prevalent in modern
network infrastructure deals where enterprises increasingly acquire a
complex mix of managed network services sourced from multiple