This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
ITIL® Processes & Best Practices
Each "Best Practice Insights" booklet highlights important elements from
the latest version of ITIL so that you can quickly understand key
changes and concepts.