This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
ITIL in the enterprise - the cart before the horse
What problems are YOU addressing? This is a very simple and straight
question which in my opinion is not being answered by IT silos in the
The modus operandi has always been to recruit consultants,
who have appeared in these flavours which you can read about here.