In this guide, you'll learn what ITIL is, its history, the details of
the framework, its processes, the five Lifecycle and four Capability
phases that these processes are related to, the different versions of
ITIL, and its progression over the years. Furthermore, we'll
discuss what's new in the latest edition, ITIL certification and career
paths, its importance for IT Service Management and what the future
holds for the framework.
Consider
this post the definitive guide to ITIL.
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