This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
ITIL: The Definitive Guide [Cheat Sheet]
In this guide, you'll learn what ITIL is, its history, the details of
the framework, its processes, the five Lifecycle and four Capability
phases that these processes are related to, the different versions of
ITIL, and its progression over the years. Furthermore, we'll
discuss what's new in the latest edition, ITIL certification and career
paths, its importance for IT Service Management and what the future
holds for the framework.