This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Downtime, Outages and Failures - Understanding Their True Costs
When it comes to mission-critical applications, and the performance of
the data center, companies put a lot of cash to see results, however,
the investment doesn't always deliver the hoped-for outcome.