Causation - the orphan of troubleshooting
The is a widely held misconception about root cause analysis as well as root cause. The biggest misconception is that there is a singular cause to a problem and this is the root cause. An problem with a proper root cause does not have a single cause but its always associated with multiple causes or causation. In my opinion, this misconception is created by the myriad of ticketing systems that are flogged by vendors that have root cause as a classification instead of a work flow!
Read the article on LinkedIn here.