This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
An In-Depth Look at Moogsoft Observe: Taking IT Problem Detection from the Center to the Source
Finally, IT has absolute visibility and total observability into any problem, anywhere. Early access coming November 2018.