Putting a nappy on the screaming baby - dealing with incidents in a telco using workarounds
People put nappies on babies because the longer term solution of teaching them to use the loo isn't going to work immediately and often neither in the not too distant future. Sooner or later they will be potty trained but it is not viable to deal with a screaming and wet baby who does not have a nappy until they are potty trained. The nappy is the workaround. This analogy applies to telcos and incidents that occur in that environment because although there are viable long term solutions to an incident, it will take too long to implement and services are required by the client almost immediately.
Read about article over at LinkedIn here.