This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Putting a nappy on the screaming baby - dealing with incidents in a telco using workarounds
People put nappies on babies because the longer term solution of
teaching them to use the loo isn't going to work immediately and often
neither in the not too distant future. Sooner or later they will be
potty trained but it is not viable to deal with a screaming and wet baby
who does not have a nappy until they are potty trained. The nappy is
the workaround. This analogy applies to telcos and incidents that occur
in that environment because although there are viable long term
solutions to an incident, it will take too long to implement and
services are required by the client almost immediately.