This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Puffing about power
Many moons ago as r00igev@@r, I came up with the concept of iBurst Notices. The concept was that a telecommunications company should have a separate social media handle that deals specifically with major incidents.
This separates and removes the onus from marketing in dealing with
operational issues. It is a great tool for the hard working Meerkats to
be able to see a network or other status via a social media channel.