Proactive monitoring of the last mile in telecommunications
I have created a network troubleshooting checklist because faults and outages are typically always similar and this is where checklists are a great help. Download my troubleshooting checklist here. Checklists can be used in both a reactive manner as what would be the case in the above checklist but also in a proactive manner as what is described in "The bare necessities of a Network Operations Centre (NOC) Dashboard".
Read the article about proactive monitoring over at LinkedIn here.