This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Proactive monitoring of the last mile in telecommunications
I have created a network troubleshooting checklist because faults and outages are typically always similar and this is where checklists are a great help. Download my troubleshooting checklist here.
Checklists can be used in both a reactive manner as what would be the
case in the above checklist but also in a proactive manner as what is
described in "The bare necessities of a Network Operations Centre (NOC) Dashboard".
Read the article about proactive monitoring over at LinkedIn here.