The important consideration when working on improving Mean Time to Repair (MTTR) is to understand the time in between. It is not about an outage occurring at a specific time and the link coming back online at another time. The latter is what is meant by MTTR but to have a meaningful conversation about it more information is required. In the context of SDWAN, a comparison needs to be make between how a deployment would have improved MTTRs above that of a legacy wide area network (WAN) installation. Read the article over at LInkedIn here .
This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Mostly now the topics are about IoT and SD-WAN.