This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Where legacy operations management comes up short
Most legacy operations management products miss the point and come up
short. Many of these products, although implemented are ghosts. They
lurk around in buildings with limited or no business benefit. Their
primary focus is on monitoring uptime. This is often referred to as a
RAG tool: Red, Amber, and Green where Red signifies down, Amber signifies intermittent connectivity problems and Green
signifies good connectivity. This serves a limited business purpose and
cannot justify any return on investment. The product development has
been focussed on reporting on acceptable situations, as opposed to
providing equal focus on operation in dire straits. How is this limited view operational monitoring?
All it does is give you a comfortable feeling. With this approach,
there is no difference in the value proposition of a cheap 'keep alive
pulse' or an operational management framework product using more complex
protocols worth millions.