ITIL mentions the Major Incident process as a special case of the
incident management process as well its close relationship to problem
management. However, the Major Incident process requires greater clarity
and specification as in many large enterprises the process is crucial
for overcoming a crisis. A Major Incident typically defined as an
incident with severe negative business consequences and an important
duty of any designated Information Technology (IT) resources is to deal
with Major Incidents in a structured manner. We will address this
important topic in a series of articles that specifically addresses the
process and crisis management in general.
Read the article over at LinkedIn
here.
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