Skip to main content

The Lost World of Problem Management - Karen Ferris

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publication s seem to be eluding many organisations and individuals. May I say, that this also includes some so - called "experts" in the IT Service Management field! The confusion over the difference between Incident and Problem Management is pervading the IT indust ry. The more organisations that I encounter who declare that they are implementing or doing ITIL Problem Management are simply not doing it! 

Read the paper over at ITIL News here.


Popular posts from this blog

LDWin: Link Discovery for Windows

LDWin supports the following methods of link discovery: CDP - Cisco Discovery Protocol LLDP - Link Layer Discovery Protocol Download LDWin from here.

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

Using OpenSSL with Ed Harmoush 1/6 Generating Public & Private Keys