This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The Lost World of Problem Management - Karen Ferris
As a colleague and I once agreed:
"They just don't get it do they?"
What I thought was a clear distinction and fairly well explained in ITIL
and other supporting publication
s seem to be eluding many
organisations and individuals.
May I say, that this also includes some so
called "experts" in the IT
Service Management field!
The confusion over the difference between Incident and Problem
Management is pervading the IT indust
ry. The more organisations that I
encounter who declare that they are implementing or doing ITIL
Problem Management are simply not doing it!