This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Spinning the wheel of continuous network improvement
One of the main tools in understanding IT maturity is using the Deming
wheel. The wheel was taken up and promoted very effectively from the
1950s on by the famous quality management authority, W. Edwards Deming,
and is described below as a PDCA cycle.