This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Network Service Level Agreement (SLA) management within a Telco
One of the driving contractual issues within a telecommunications
(Telco) service provider environment is the underpinning contract that
specifies the Service Level Agreements (SLA). These are important
because often there are claw-backs with the client can use to penalize
the Telco or alternatively use it as a gauge to decide whether to move