Measuring Problem Management Quality in an ITIL Environment



As we’ve explored in this series, particularly in the third article, developing best practices for measuring problem management performance requires an investment of time and a willingness to go through a proper Problem Analysis. As we’ll discover in this final article, it also means changing behavior. 

Read the article over at Kepner-Tregoe here.

https://www.linkedin.com/pulse/my-top-10-posts-pulse-ronald-bartels/

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