This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Managing the Customer Premise Equipment in a Telco
There are a number of important considerations to take into account when
managing Customer Premise equipment (CPE). This article highlights a
few of these details.