This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
hansei - "Reflection, what would I do differently next time"
Previously we discussed Kaizen, the other major pillar of the Toyota way here. The others as also previously mentioned are Genchi genbutsu and now Kaizen.