Great paper on failure of complex systems

It is not often you read something that completely changes the way you look at IT. This paper How Complex Systems Fail rocked me. Reading this made me completely rethink ITSM, especially Root Cause Analysis, Major Incident Reviews, and Change Management. It dates from 1998!!. Richard Cook is a doctor, an MD. He seemingly knocked this paper off on his own, it is a whole four pages long, and he wrote it with medical systems in mind. But that doesn't matter: it is deeply profound in its insight into any complex system and it applies head-on to our delivery and support of IT services.

Read the post over at the IT Skeptic here.

Comments

LDWin: Link Discovery for Windows

LDWin supports the following methods of link discovery: CDP - Cisco Discovery Protocol LLDP - Link Layer Discovery Protocol Download LDWin from here.

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

STG (SNMP Traffic Grapher)

This freeware utility allows monitoring of supporting SNMPv1 and SNMPv2c devices including Cisco. Intended as fast aid for network administrators who need prompt access to current information about state of network equipment. Access STG here (original site) or alternatively here .

Thinking problem management!

Search This Blog