Being Transparent During a Crisis
A crisis can be one of the most stressful and testing events that you will likely have to face during your career. And they can make or break individuals, companies or any such group that is unfortunate enough to be dealt one. Every organisation will experience a crisis of some sort during its existence. Crisis management and how a major incident is handled is one of the most crucial processes for an enterprise. A major incident, which is one with a significant negative business consequence, needs to be handled with a well-defined process which is not currently clearly defined in existing methodologies. If you have done Crisis Management Training, then it’s likely that you are well prepared and the steps for managing a crisis are documented in your business continuity plan. If not, at least consider the most important factor in any crisis - communication.
Read the article over at LinkedIn here.