This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Top 10 Free ITIL® v3 Ebooks, Blogs and Online Resources
Information Technology Infrastructure Library (ITIL®) is used worldwide
and is extremely popular in many organizations, large and small.
Companies like Microsoft, HP, Fujitsu, Sony, Disney, and even NASA have
implemented ITIL® with much success. Finding free ITIL® web resources
however, is a different story. There's just not that much information
for ITIL® professionals, at least not easily accessible and free. But I
was able to find a number of free resources that can help beginners gain
some ITIL® knowledge, keep up with what's new in the field and join
other ITIL® professionals in discussion.