This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The google writer who stopped techies from delivering shitpaper as documentation
At least they created #shitpaper! A very interesting presentation.