This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The Benefits and Pitfalls of IT Automation
Arguably, the entire point of the whole IT industry is automation, and
yet it can still easily go wrong. Why does that happen, and how can we