This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Stupid Network Management Products and other horror stories
In a previous article
I have written about where operations management tools come up short.
The fundamental analytical mistake they make is that there needs to be
an evaluation of positive as well as negative inputs. What is meant by
this is we need to under stand normal operations, the positive, as well
as abnormal operations, the negative. A metric is pretty much
meaningless without context.
Read more about network management products over at LinkedIn here.