Skip to main content

Is It Time To Rethink Problem Management?

Ah problem management. I’ve written about it before (see the additional resources at the bottom) and I’m sure I’ll write about it again.  It’s one of the less commonly-seen animals in the ITIL, the IT service management (ITSM) best practice framework, farm yard — with many ITSM professionals interested in talking, reading, or listening to others talk about problem management, but far fewer ever get round to doing what I would deem to be real problem management.  So for me, problem management = lots of talk, not so much walk.

Read the article over at Joe IT Guy here.

Comments

Popular posts from this blog

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

No Scrubs: The Architecture That Made Unmetered Mitigation Possible

When building a DDoS mitigation service it’s incredibly tempting to think that the solution is scrubbing centers or scrubbing servers. I, too, thought that was a good idea in the beginning, but experience has shown that there are serious pitfalls to this approach. Read the post of at Cloudflare's blog: N o Scrubs: The Architecture That Made Unmetered Mitigation Possible

Should You Buy A UniFi Dream Machine, USG, USG Pro, or Dream Machine Pro?