This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Is It Time To Rethink Problem Management?
Ah problem management. I’ve written about it before (see the
additional resources at the bottom) and I’m sure I’ll write about it
again. It’s one of the less commonly-seen animals in the ITIL, the IT
service management (ITSM) best practice framework, farm yard — with many
ITSM professionals interested in talking, reading, or listening to
others talk about problem management, but far fewer ever get round to
doing what I would deem to be real problem management. So for me, problem management = lots of talk, not so much walk.