Skip to main content

How to define, Measure and Report IT Service availablity

The blog post over at ITSM Tools, provides some key points as summarized by the author:
  • There’s little point in telling a customer that you provided 98% availability if you don’t understand the impact of the 2% downtime
  • Talk to your customers to make sure you understand the business impact of any downtime on them, and on their end customers
  • Think about ways to protect your customers’ critical business processes
  • Find ways to measure the frequency and duration of downtime, and the impact of downtime on productivity that are matched to your customers’ needs
  • Agree, document, and report availability metrics in ways that both make sense to your customers and help you to plan
  • Use appropriate tools and instrumentation to help you measure and report availability.


Popular posts from this blog

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

No Scrubs: The Architecture That Made Unmetered Mitigation Possible

When building a DDoS mitigation service it’s incredibly tempting to think that the solution is scrubbing centers or scrubbing servers. I, too, thought that was a good idea in the beginning, but experience has shown that there are serious pitfalls to this approach. Read the post of at Cloudflare's blog: N o Scrubs: The Architecture That Made Unmetered Mitigation Possible

Should You Buy A UniFi Dream Machine, USG, USG Pro, or Dream Machine Pro?