Juniper Networks wrote an interesting white paper titled, What’s Behind Network Downtime? Proactive Steps to Reduce Human Error and Improve Availability of Networks. Downtime is the most important metric analysing a crisis as it is part of the most crucial metric, TIME. The paper states that according to an Infonetics Research study, large businesses lose an average of 3.6 percent in annual revenue due to network downtime each year. Another reference but using Gartner research is this article in Network World.
Read the article over at LinkedIn here.